The Dental Receptionist – The Face of your Practice

Who's the first person your patients see when they come into your dental office? Your receptionist, of course! And you know the old saying about never getting a second chance to make a first impression, don't you?

Your receptionist literally controls the impression of your practice new patients immediately develop. That's why is so very important that your receptionist has a pleasant expression, a positive attitude and an upbeat personality.  In fact, the face your receptionist presents to your patients is even more important than computer, filing or other office skills.  Skills can be learned, but attitude is an original equipment item—a great attitude is either there or it's not!

The best way to ensure that your patients will feel welcome and valued in your dental office is to hire a receptionist with a great attitude who is willing to learn whatever is necessary to do the job well. That way, you'll never find yourself in the position of having to apologize to a patient who felt slighted or otherwise unwelcome because of something your receptionist did or didn't do.